Our client

The client is EACEA: the Education, Audiovisual and Culture Executive Agency of the European Commission (DG Education) in close collaboration with DG ECHO (Humanitarian Aid and Civil Protection).

The challenge

The main challenge is to provide the necessary knowledge, attitudes and skills to candidate EU Aid Volunteers before they are deployed to their respective projects in a partner country. The diversity of candidate backgrounds, levels of experience and languages increase the challenge.

Our solution

MDF Training & Consultancy took the initiative to build a strong consortium, where each partner provides its specific added value. The Coordination and Project Management role is undertaken by the leading firm, ICF Consulting Services, while MDF Training & Consultancy focusses on the actual training component along with the other three partners: B&S Europe (GOPA Group), the Austrian Study Centre for Peace and Conflict Resolution (ASPR) and Sant'Anna School of Advanced Studies (SSSUP).

The consortium developed a strong training programme with a considerable role of MDF. The first task in the contract has been to develop the following 12 detailed training modules:

  1. Introduction to EU, external relations and crisis response system (compulsory)
  2. Introduction to humanitarian action, EU humanitarian policy and EU AV initiative (compulsory)
  3. Managing personal safety (compulsory)
  4. Project management (junior-medium level) (compulsory)
  5. Project management (senior level) (compulsory)
  6. Intercultural awareness (compulsory)
  7. Scenario-based exercise (compulsory)
  8. Communication and advocacy (optional module) 
  9. Psychological first aid (optional module)
  10. Training of multipliers  (optional module)
  11. Volunteer management  (optional module)
  12. Organisational development  (optional module)

With our experience in designing custom designed training courses, MDF Training & Consultancy was the lead developer for four modules (4, 10, 11 and 12) and contributing developer for four others (3, 6, 8 and 9). We will continue assuring the quality of the training programme through the role of Head of Training, and contribute to actual training delivery with trainers and mentors. The first pilot course with a group of 25 participants has run in Pisa, Italy, from 19 to 29 October 2016. In 2017 and 2018 eleven trainingcycles have been implemented by the consortium in Italy (in English), Austria (in English), Belgium (in French and English) and in the Netherlands (in English and Spanish). A total of nearly 500 volunteers has been trained by the end of 2018.

The results

By 2020 we will have trained about 4000 candidate EU Aid Volunteers to be deployed in humanitarian projects worldwide. 


Interested in applying for volunteering opportunities, visit this page from the European Commission.

Contact information

  • Expertise
    • Evaluation
    • Programme and Project Management
    • Resource Mobilisation

    Roberto Trevini Bellini

    Director Brussels office

For general information:

our office in Belgium

+32 (0)2 242 19 09 Get in contact