Our client

Voluntary Service Oversees (VSO) is the world’s leading independent international development organisation, working through volunteers to fight poverty and inequality in developing countries. VSO works with more than 40,000 staff and volunteers and with more than 660 local partners world-wide.

The challenge

A 2012 independent review of VSO’s achievements, followed by several internal Monitoring & Evaluation audits, identified the need to strengthen M&E knowledge and skills of programme staff, volunteers and partners. Despite a wealth of in-house M&E knowledge, VSO required an effective and sustainable way to capture and standardize its knowledge  and practices. VSO recruited six regional M&E managers, but was also looking for a flexible and adjustable M&E training package that could support regional M&E managers in strengthening overall knowledge and skills.

Our solution

MDF Training & Consultancy assisted VSO in designing a global curriculum that addressed different levels of understanding. This involved working with key stakeholders within the organisation to capture existing knowledge, fill in the gaps and co-create an engaging M&E curriculum that could be rolled out across the organisation.

Making use of the VSO learning platform, we created a training package that combined face-to-face and online components in practical and interactive ways, using VSO case studies as a basis. The package was jointly developed to ensure that learners could immediately connect with realities faced in VSO operations. It was then carefully rolled out in VSO programme countries by the regional VSO-M&E managers, who - in preparation - followed a Training of Trainers course in the Netherlands.

The results

The assignment resulted in a training package of 10 online modules and a face-to-face adjustable training programme consisting of 12 different M&E sessions for VSO worldwide staff and volunteers to quickly catch up on their M&E knowledge and skills. The process  also helped VSO  make better use of the full potential of their expertise at the local, regional and global levels.

Both face-to-face and online learning modules were appraised by VSO staff as very useful, practical and tailored to their needs. The e-learning package “Managing for Results Curriculum” was shortlisted as “Best e-learning project for the not-for-profit sector” at the E-learning Awards 2015.

“This course is demystifying the advocacy process. Breaking it down into understandable bits. Now we can actually get on with it."

Contact information

  • Expertise
    • Custom Designed Training
    • Organisation and People Management
    • Programme and Project Management

    Dick van Blitterswijk

    Director Netherlands Office

For general information:

our office in the Netherlands

+31 8 650 060Get in contact