Imagine a team working on a project to promote entrepreneurial practices in refugee camps or rural areas with limited internet access. The team members, scattered across remote regions, are passionate about the cause but struggle to participate in online meetings due to unreliable connections.
During a critical meeting to decide on the project’s next steps, only a few members with stable internet connections manage to stay connected, while others drop in and out or miss the discussion entirely. As a result, the decision reflects the input of only a fraction of the team, leading to frustration and a lack of commitment from those who couldn’t fully participate.
This scenario highlights the challenges of decision-making in teams where members face significant technological barriers. The goal isn’t just to make decisions but to ensure that everyone, regardless of their internet access, can contribute their wisdom and feels included in the process. So, how can we facilitate decision-making differently to overcome these obstacles?
Facilitating decision-making with limited internet access
- Prioritize asynchronous communication
In situations where real-time communication is challenging, asynchronous tools become essential. Use platforms like WhatsApp, email, or offline apps to collect input ahead of meetings. Share detailed agendas and materials in advance, allowing team members to review and provide feedback at their own pace, even when their internet access is limited.
- Simplify and adapt digital tools
Choose tools that work well in low-bandwidth environments. For example, use text-based platforms or audio-only calls instead of video conferencing. Tools, like Google Docs, with offline access, allow team members to contribute without needing constant internet connection. Keep communication simple and straightforward to reduce the risk of technical issues disrupting participation.
- Leverage community resources
In regions with limited internet access, community centers, hotels or local hubs often have better connectivity. Encourage team members to use these resources to download materials, participate in discussions, or upload their contributions.
Consider coordinating meeting times that align with periods of better connectivity or when access to these centers is available.
- Ensure inclusive decision-making
To ensure that decisions reflect the input of all team members, use structured processes like the Delphi method, where ideas and feedback are collected over multiple rounds of communication. This approach allows for a more thoughtful and inclusive decision-making process, even when real-time collaboration is difficult. Summarize decisions and next steps clearly, and follow up individually with those who may have had connectivity issues to ensure they’re aligned and informed.
- Interested to learn more about online facilitation?
Leading teams with limited internet access requires creativity and adaptability. By prioritizing asynchronous communication, simplifying digital tools, leveraging community resources, and ensuring inclusive decision-making processes, you can empower every team member to contribute meaningfully.
If you’re interested in learning more about how to lead effectively in such challenging environments, we invite you to join our online facilitation course. Discover strategies to overcome technological barriers and make impactful decisions that drive your projects forward, no matter where your team members are located.
